Electricity providers automate IT, Supply Chain, HR, and Financial Processes to provide these teams more time for strategic and analytical tasks

About the client

One of the largest American electric utility corporations and a non-state-owned group that generates and distributes electric energy. They offer a variety of services, including new connections, planned shutdowns, energy theft protection, public lighting restoration, and sustainable energy solutions.

Motivation to implement RPA solution:

They sought to accelerate operations in the HR, Finance, IT, and Supply Chain sectors while lowering costs and errors as part of their corporate philosophy of doing more with less.

In the automation phase, we have:

• developed a methodology for automating existing systems, conducted tests of solutions
• measured the parameters of the solution according to the specific needs of the customer
• implemented improvements
• launched production of the robot

Results:

The organization used RPA to automate laborious operations and eliminate mistakes so that their staff could concentrate on strategic and analytical tasks. In their Shared Services Center, bots were used to handle operations throughout the organization in various functional areas, including IT, HR, Finance, and Supply Chain. The business has added numerous new positions to its RPA Center of Excellence by implementing RPA. This centre is a collaboration between their BPM department and IT. It guarantees that bot activities run effectively, efficiently, and consistently throughout the company. Automation allows them to focus more resources on internal strategy and customer service while lowering errors and saving money.