COMMUNITY GROWTH MANAGER

We are a robotic process automation start-up and yet, still employing people! Isn’t incredible? There is an exciting opportunity to join our growing RPA team. Most of the repetitive and manual processes as you already know can be automated, however at the end of the day, somehow, we cannot implement enthusiasm, motivation, passion and so on, therefore we need real people! Are you ready to join the incredible journey with us?

The G1ANT team is recruiting for a passionate and driven individual to lead the development, growth, and evolution of the G1ANT community of …people (well, actually mainly developers, not human people).

We are seeking someone who can be the ultimate advocate for creating an environment where G1ANT developers are working and competing together to use our solutions to create their own products effectively.

Through community advocacy, demand generation, brand evangelism, and savvy communication skills, you will redefine the customer experience and drive rapid growth in net promoter scores.

Do you want to learn more?

WARNING: before learning about the details of the job, please ask your mum, dad, girlfriend/ boyfriend, dog/cat, goldfish/hamster,  if they are all OK. After diving into G1ANT’s RPA world there is no way back!

What you’ll do

Community Engagement
  • Create online demand programs and strategies for G1ANT customers to use and develop G1ANT Software
  • Grow participation to a large % of the overall user base
  • Be a daily, active presence in our online community, acting as a guiding force for discussions
  • Leverage marketing programs to maximize reach and exposure of our community channels and content
  • Create “delightful experiences” for key contributors that help the community provide value for other organizations and users
  • Create earning systems for users
  • Create contests and games with value and fun based reward / earnings systems
  • Evangelize the customer’s perspective, always thinking about how to improve their experience
  • Translate business plans and goals into community activities/engagement
  • Earn and maintain a “trusted advisor” status both within our Community and within our internal business partners
  • Utilize metrics and analytics to validate everyday community direction and decisions
Community Brand
  • Create an internal and external brand for Communities
  • Grow brand champions that are advocates for G1ANT and the community that become promoters
  • Build relationships with key stakeholders internally (Product Management, Services,  etc) to support the community via Q/A, Blogs, Thought Leadership, etc.
Community Team Engagement
  • Actively engage within the G1ANT team
  • Collaborate and standardize community practices

You’ll bring

  • 2+ years of experience managing online communities and user groups in software or technology
  • A passion for (and track record of) understanding, advocating for and improving the customer experience within a Community context
  • Experience gathering customer insights and making strategic decisions based on those insights
  • Success leading integrated marketing campaigns to drive Community growth
  • An understanding of the global nature of your work and the ability to work closely with global customers to adapt our programs to meet their needs
  • World-class verbal & written communicator
  • English proficiency
  • Good command of Polish
  • Online marketing tools literacy
  • IT background – would be an asset

What we offer

  • Life contract if you are more than excellent
  • Competitive pay
  • Excellent learning curve by working with Enterprise level Clients on innovative projects
  • A relaxed, informal work space in rapidly growing start-up environment
  • Opportunity to work with our Clients all over the world
  • Potential for rapid career progression within the company
Apply now

Interested? Please reconsider this again with your mum and dad and then, please send your CV to:cv@g1ant.com, it would be nice if you could add something from you, applications are read by people as we are still smarter than robots.