The energy supplier from Germany has about 20% share in the market of industrial and commercial gas, and about 30% share in the sale of electricity to residential and commercial customers.

Starting cooperation with the client, we conducted an audit and understood the logic of its operation. We then focused on one process to gradually explore the entire network of related systems and processes. As a result, our client decided to build more robots, and our implementations continue to this day. The example robot works in MS Office programs, contacts the company's external network provider awaiting a response, solves the lack of meter reading in SAP ERP, contacts third party websites and much more. Using the robot outside of business hours allowed the company to quickly scale operations to meet peak workloads, resulting in reduced turnaround times and significantly lower error rates. After completing the invoicing program, the organization extended its RPA expertise to sales, finance, ICT and HR functions.

The company successfully reduced the processing time of fuel costs thanks to the implementation of work process automation (RPA), which made it possible to read e-mails directly from suppliers and contractors, as well as automatically download invoices with attachments. Thanks to this solution, the relevant data from invoices are automatically downloaded and transformed, which significantly increases the efficiency and quality of data processing. RPA robots are responsible for data validation, integration and cleaning, as well as automatic formatting of spreadsheets into the desired format. Equally important, our client achieved additional benefits from the implementation of RPA, namely a significant reduction of employee frustration due to frequent questions about payment from suppliers and avoiding the cost of penalties resulting from late payment of invoices.