How Process Mining Works
When employees use various systems and applications, they leave traces of their activity in the form of data known as event logs. Process mining utilizes this data to visualize the actual flow of processes within a company and draw insights from the event logs. The required data includes three key elements:
1. Case ID: A unique identifier for individual cases in the system, such as a purchase order number.
2. Event Type: Information about a step in the process, such as the creation of a purchase order.
3. Timestamp: The exact time each step of the process is completed.
Practical Applications of Process Mining
Process mining software extracts this data directly from IT systems using built-in connectors. Based on this data, the tool creates diagrams of business process flows, identifies root causes of issues, highlights opportunities for automation, and more. This enables better process management and informed decision-making based on solid data.