Approach to cooperation with the client - Strategy

We present below the stages of our practice of cooperation with the client, which allows us to effectively provide high-quality services
Process identification
The first step is to identify business processes that are time-consuming, error-prone and require a lot of human involvement. These processes should be standardized and have well-defined rules and inputs.
Process map
Once the processes have been identified, a roadmap should be developed that outlines the processes to be automated, the expected benefits, and a timeline for implementation.
Robot design
Robots are designed using the RPA tool by specifying the rules, inputs and outputs of the process to be automated. The bot is trained to follow process steps and exceptions are defined for error handling.
Robot testing
Once designed, robots must be tested for accuracy and reliability. Testing involves running robots on sample data and comparing the results with the expected output.
Robot implementation
Once the bots are approved and tested, they can be deployed to automate identified processes. Bots can be scheduled to run at specific times or triggered by specific events.
Bot monitoring
Bot Monitoring: It is important to monitor bot performance and ensure that they are performing as expected. Any issues or errors must be resolved immediately to avoid disruption to business processes.
Free automation implementation (POC)
and free RPA software
Free automation implementation
Free automation implementation serves as a kind of test for our clients. Together with the client, we choose processes that have the potential for automation. This service method allows our clients to practically understand the benefits that introducing automation brings.
Free RPA software
After finalizing the automation implementation process, we move to the production phase, simultaneously offering our clients the opportunity to use our software for free for a period of up to three months from the moment of automation activation.
3 month trial period
After the three-month period, the client has complete freedom of choice - they can continue using our solution or opt out of it. In case of resignation, there are no costs associated with it.
Costs related to the implementation of the robot
What to consider before making a decision
We are the producer of the G1ANT.Studio software, which allows us to set prices flexibly during conversations with customers, adapting to their needs. We ensure high quality and reliability of our product, which translates into benefits for our customers' business.
The valuation of implementation work is based on a thorough analysis of the process based on a roadmap, which allows us to determine the real costs and time of project implementation. Thanks to this, our offer is tailored to the individual needs of the client, and the method ensures transparency and precision in determining costs.
Technical assistance
Once the robot is complete, we offer optional technical support that adds value to our services and customer satisfaction. Our qualified staff is able to quickly and effectively solve any problems related to the functionality of the robot, ensuring its uninterrupted operation.
Business cooperation models
We offer two payment models for the implementation and licensing of the robot, enabling our clients to choose the optimal option for their business
Stable price
Preferred form of cooperation by large organizations
  • Fixed, unchanging price set at the beginning of cooperation
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Preferred model of cooperation by medium and large companies
The form of monthly, quarterly or annual subscriptions
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Below is a list of the most frequently asked questions we receive from our clients.
  • Question:
    How can RPA automation help my business?
    RPA can help your business by increasing the efficiency and speed of routine tasks such as data processing, form filling and report generation. Thanks to this, employees can focus on more valuable tasks, which leads to increased service quality and customer satisfaction. In addition, RPA can help reduce operational costs, improve accuracy and compliance, and increase the scalability of business processes.
  • Question:
    What business processes are best to automate with RPA?
    Best to automate with RPA are business processes that are repetitive and have a heavy manual workload, such as invoice processing, form filling, task management, and reporting. RPA can also be used for system integration, data transfer between applications and for on-demand activities.
  • Question:
    Are there any limitations or challenges to implementing RPA?
    Yes, there are some limitations and challenges associated with the implementation of RPA, such as: the need to properly plan and implement processes, the need to ensure data security and compliance with regulations, the need to maintain and update robots, the need to involve staff in the implementation and training process, and the need to precisely define the processes to be automated.
  • Question:
    How long does a typical RPA implementation take and what is the implementation process like?
    The duration of an RPA implementation depends on many factors, such as the number of processes to be automated, the complexity of these processes, the number of applications from which data will be collected and processed, and the scale of the implementation. Typically, however, an RPA implementation can take anywhere from a few weeks to a few months.
    The RPA implementation process usually consists of several stages, such as: identifying the processes to be automated; robot analysis and design; configuration and testing of robots; implementation and integration with existing systems and training of employees who will use the robots. In each of these stages, it is crucial to ensure proper communication between the team responsible for the implementation of RPA and the teams responsible for given business processes.
  • Question:
    What are the costs associated with the implementation and maintenance of the RPA system?
    The costs related to the implementation and maintenance of the RPA system depend on many factors, such as the number of robots, the complexity of processes, the number of applications from which data will be collected and processed, and the scale of the implementation.

    RPA implementation costs usually include RPA software license costs, staff training costs, robot design and implementation costs, integration costs with existing systems, and implementation project management costs.

    RPA maintenance costs usually include costs of maintaining and updating robots, costs of monitoring and managing robots, costs related to maintaining safety and compliance with regulations, and project management costs.

    However, it should be noted that despite the initial costs of implementing and maintaining RPA, the long-term benefits, such as increased efficiency and savings, usually outweigh the costs of implementation and maintenance.
  • Question:
    What are the most important steps to prepare my organization for the implementation of RPA?
    Preparing an organization for the implementation of RPA requires several important steps, such as:
    • Identifying processes to be automated: Analyze your business processes and identify those that are repetitive and require a lot of manual workload.
    • Robot analysis and design: Robots must be designed that are capable of performing the identified processes. This requires a thorough analysis of business processes and determining which process elements can be automated.
    • Staff training: prior to implementing RPA, adequate training should be provided to employees who will use the robots.
    • Testing and implementation: before implementation, robots must be thoroughly tested and then implemented in the organization. It is also necessary to integrate robots with existing IT systems.
    • Monitoring and maintenance: Once RPA is implemented, it is necessary to monitor and manage the robots and keep them operational through regular updates and reviews.
    The involvement of management and staff in the RPA implementation process is also crucial to ensure project success and long-term benefits for the organization.
  • Question:
    How to determine which business processes are suitable for RPA implementation?
    To determine which business processes are suitable for RPA implementation, there are several key factors to consider:

    1. Repeatability: RPA works best for highly repeatable processes that don't require frequent changes.
    2. Regularity: Processes based on clearly defined rules and principles are ideal for RPA as it is easier to program the robot to perform precise, defined actions.
    3. Digital data format: RPA runs on digital data, so processes that contain data in a digital format are more suitable for automation.
    4. High volume and frequency: Processes with high volume and frequency of operation are more profitable to automate as they result in greater time and cost savings.
    5. Stability: Processes that are stable and do not change frequently are more suitable for RPA as this reduces the risk of robot disruption.
    6. Time-consuming and labour-intensive: Processes that are time-consuming or require a lot of manual labour are good candidates for automation as RPA can help increase efficiency and reduce costs
    In order to identify the appropriate processes to implement RPA, it is worth carrying out an assessment of business processes in the organization, analyzing their compliance with the above factors. Working with our RPA team can help you better understand your automation opportunities and choose the right processes to implement.
  • Question:
    How does the implementation of RPA affect employees and the workforce, and how can the problems related to the loss of jobs be solved?
    The implementation of RPA affects employees and the workforce in various ways. Here are some of them:

    1. Reducing workload: RPA can automate tedious and time-consuming tasks, allowing employees to focus on more valuable and engaging activities.
    2. Increased efficiency: Process automation can lead to increased efficiency, which translates into better business results.
    3. Training and Development: Implementing RPA may require training employees in new skills, such as robot management, process analysis, or working with RPA tools.
    4. Change of organizational culture: The implementation of RPA can lead to a change of organizational culture, with a greater emphasis on innovation and adaptation to new technologies.

    However, there are also concerns about job losses due to automation. Organizations can take several actions to address these issues:

    1. Communication and involvement: Open and clear communication about the goals of implementing RPA and the benefits for employees and the organization can help reduce fears of losing a job.
    2. Dedicate resources to professional development: Investing in employees' professional development, training and retraining programs can help them acquire new skills and adapt to a changing work environment.
    3. Collaborating with employees: Including employees in the process of identifying processes for automation and in evaluating and implementing RPA can help them understand the role they play in digital transformation.
    4. Workforce redistribution: Instead of eliminating jobs, organizations can look to redirect employees to other areas that need more human involvement, such as customer service, project management, or innovation.
  • Question:
    How can you measure the success or return on investment (ROI) of an RPA implementation?
    Measuring the success or return on investment (ROI) of an RPA implementation can be achieved by evaluating various metrics before and after implementation. Here are some key ROI metrics and methods:

    1. Time savings: Compare the time it takes to complete an automated process with the time it took employees before automation. Calculate time savings and analyze how they translate into productivity and efficiency.
    2. Cost Savings: Calculate the difference in costs associated with the execution of processes by employees and the costs associated with the maintenance and operation of RPA robots. Savings can include both direct and indirect costs, such as reducing human error costs.
    3. Quality improvement: Evaluate the improvement in the quality of work after implementing RPA. Automation can lead to fewer errors, which translates into better-quality results.
    4. Reduced duty cycle: Compare the length of the duty cycle before and after implementing RPA. Reducing process times can lead to faster delivery of products or services and greater customer satisfaction.
    5. Increased capacity to scale: Evaluate how RPA has impacted your organization's ability to scale processes and handle more tasks without increasing staff numbers.
    6. Employee Satisfaction Indicators: Conduct employee satisfaction surveys to assess how the implementation of RPA has affected their perception of work, workload and job satisfaction.
    7. Revenue and profitability: Analyze changes in revenue and profitability before and after the implementation of RPA. Increasing operational efficiency can lead to increased revenues and profitability.
    Ultimately, the ROI assessment of an RPA implementation will depend on the specifics of the organization, business goals and specific processes that have been automated. Regular monitoring and analysis of key performance indicators (KPIs) will help to assess the effectiveness of RPA implementation and make decisions regarding further development and optimization.
  • Question:
    How can RPA be integrated with existing IT infrastructure and other automation technologies such as AI and machine learning?
    Integrating RPA with existing IT infrastructure and other automation technologies such as AI and machine learning can bring significant benefits. Here are some steps you can take to integrate these technologies:

    1. Integration Needs Analysis: Evaluate your organization's IT infrastructure, systems, and applications and determine which require integration with RPA. Also identify areas where AI and machine learning can add value.
    2. Choosing the right RPA tools: Choose an RPA tool that offers the ability to integrate with existing systems and technologies. Our G1ANT.STUDIO platform offers APIs that make it easy to connect to various systems, databases and cloud services.
    3. Integration with IT systems: Configure and adapt RPA to work with existing IT systems, such as customer relationship management (CRM) systems, content management systems (CMS) or enterprise resource planning (ERP) systems. RPA can interact with these systems using APIs, web services, or other integration technologies.
    4. Combining RPA with AI and machine learning: Our G1ANT.Studio platform enables integration with AI and machine learning tools, such as text recognition and natural language processing (NLP) services. Such a combination can allow the processing of more complex tasks that require data analysis and interpretation.
    5. Develop a data management strategy: Integrated systems require effective data management. Develop a data management strategy that considers the storage, processing, protection, and sharing of data across systems and technologies.
    6. Monitoring and optimizing: Regularly monitor and evaluate the performance of integrated systems to identify areas where improvements or further improvements can be made. Optimization can include both technical aspects of integration and changes in business processes.
    7. Training and support: Provide employees with appropriate training and support in the use of integrated technologies. Understanding the capabilities and limitations of different tools will help them effectively use RPA, AI and machine learning in their daily work.
  • Question:
    Does the implementation of the RPA robot require adaptation of business logic and existing systems?
    The implementation of an RPA (Robotic Process Automation) robot does not always require adaptation of business logic or existing systems. RPA is a technology that aims to automate repetitive, routine tasks performed by employees by imitating their interaction with IT systems.

    Depending on the specific case and the degree of complexity of the processes, the implementation of RPA can do without the need to modify business logic or existing systems. RPA robots usually run on the user interface (UI) of existing applications, which allows for the automation of processes without interfering with systems.

    However, in some cases, the implementation of RPA may require some adjustments, such as:

    1. Optimization of business processes - Before implementing RPA, it is worth analyzing and optimizing the processes to be automated. This will allow you to eliminate inefficient activities and simplify processes before automation.
    2. Integration with existing systems - In some cases, an RPA implementation may require integration with existing systems, for example via API, to enable direct communication between the robot and the systems.
    3. Changing the data structure - In case the data structure of existing systems is not suitable for automation purposes, it may be necessary to adapt this structure to allow the RPA robots to work effectively.
    4. Collaboration with the IT department - It is important to work with the IT department to ensure proper configuration and support during the RPA implementation. Working together can help eliminate possible technical barriers and increase the effectiveness of automation.
    In conclusion, the implementation of an RPA robot may not require adjustments to business logic and existing systems, but depending on the specific case, some adjustments may be necessary to achieve optimal results.

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